Shipping and Delivery

Shipping Policy

At InstaAisle, we are dedicated to delivering an impeccable shopping experience, from the moment you place your order to the final delivery. Please review our shipping policy for details on our seamless delivery process.

Order Processing with Care

Every order is meticulously handled to ensure the quality you expect:

  • Processing Time: Orders are carefully prepared within 1-2 business days after payment confirmation.
  • You will receive a confirmation email upon processing completion, including all relevant details about your order.

Premium Shipping Options

We partner with trusted carriers to offer a selection of shipping options tailored to your needs. This includes standard, express and international shipping options.

Please allow up to 5-14 business days for delivery. 

Please note: Delivery times may vary slightly due to customs or unforeseen delays.

Order Tracking and Updates

We believe in transparency:

  • Once your order ships, you will receive a tracking number via email.
  • Our team will keep you updated on your order status every step of the way.

Customs, Duties, and Taxes

  • For international orders, import duties and taxes may apply, which are the responsibility of the recipient.
  • We recommend checking with your local customs office to understand any applicable fees.

Assistance with Your Delivery

We are here to assist you:

  • If your order does not arrive within the estimated delivery time, please contact our Customer Assistance team at customerservice@instaaisle.com.au .We will endeavour to answer all queries within 24 hours.
  • In the rare instance of a lost, defective or damaged item, please contact us within 48 hours of receipt. We will arrange a replacement or provide a refund, depending on your preference. we will work diligently to resolve the issue promptly.

Special Requests

We are delighted to cater to your unique needs:

  • Need expedited shipping for a special occasion? Contact us for assistance.
  • Traveling? We can hold your order or arrange delivery to a secondary address.

Address Accuracy

To ensure prompt and accurate delivery:

  • Please double-check your shipping address during checkout.
  • We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delayed or Missing Deliveries

In the rare event of a delayed or missing delivery:

Order Changes and Cancellations

  • We understand that circumstances may change. You can request changes or cancellations within 12 hours of placing your order by contacting our customer service team at customerservice@instaaisle.com.au 
  • After this period, we will do our best to accommodate changes but cannot guarantee adjustments once the order is processed.

Returns and Exchanges

What is your return policy?

  • Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 7 days of receipt, provided it is unused, in its original condition, and includes all packaging. For more details, visit our Returns Policy

Can I exchange an item?

Who covers the return shipping costs?

  • For defective or damaged items, we will cover the return shipping fees. For other returns, the customer is responsible for shipping costs.

 Connect with Us

Your satisfaction is our priority. If you have any questions or special requests regarding shipping, please do not hesitate to contact us:

  • Email: customerservice@instaaisle.com.au
  • Hours of Operation: Monday to Sunday 9:00am-6:00pm

Thank you for choosing InstaAisle. We look forward to delighting you with exceptional service and timeless quality.